At Kittie Yiyi, we always want our customers to have the best shopping experience by receiving their purchases fast and safely.
That's why we deliver our products to you by the most trusted delivery companies which are Pos Laju and SF Express (mainly for International).
For delivery within Malaysia, charges will be RM10 for East Malaysia and RM15 for West Malaysia.
As for other countries, delivery fees will be between RM100-RM450 depending on location. Shipping fees will be calculated during checkout.
Our aim is to deliver within the time agreed upon at purchase which is in between 2-9 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
A tracking link and number will be sent to your email provided during sign up.
If you did not receive the tracking, you can drop us an email at firstname.lastname@example.org.
Please include your purchase details such as the product ID, date of purchase and name. We will get back to you as soon as possible.
In the rare circumstance that your item is missing from your order, please do contact us at email@example.com and our management team will look into the matter.